Site Details and Rules

The park is open from 1st March through to 31st October.

Annual site rent for the 2019 season inclusive of rates, water and sewerage is £2045.00 (incl vat @20%).

Electricity is metered per individual caravan.

Insurance can be arranged on a new for old or market value basis.

We also retail 19kg gas bottles.

For caravans purchased through the park a connection / siting fee of is payable to cover water & sewerage connection and electricity & gas connection. This is quoted on an individual basis.

Steps and decking can be provided and are available in various designs.

On site laundry room equipped with coin operated washing machines, tumble dryers, and ironing facilities.

Public and emergency telephone.

Tourist Information display.

Sorry – no letting caravans, tents or tourers.

Site Rules

1. Woodland Hideaway Caravan Park Ltd (referred to as the “park owner”) and it’s employees shall not be liable for any loss, damage or theft to or from any caravan property unless the same be caused or contributed to by any negligence or default on the part of the park owner, his Servants or Agents.

2. Site fees are payable in full, in advance. The fee is paid for the right to place the caravan on the Site and its payment and receipt does not constitute a letting of any kind or create the relationship of Landlord and tenant. In addition to the site fee the Licensee is liable for the payment of any Rate separately assessed by the Local Authority on his caravan or the pitch for the time being occupied by him. If the owner shall have to be called upon by the Authority to pay any Rates due from the Licensee, the Licensee shall not be entitled to occupy his caravan until he has reimbursed the park owner. Disconnection fees are quoted per caravan and are payable in advance of any disconnection. In the event of a sale site fees are non refundable.

3. The park owner reserves the right to terminate permission to place a caravan on the Site or to occupy a caravan on the Site if, in the opinion of the park owner or his Agent, the person concerned has not complied with these conditions or with any regulations posted on the Notice Board by the park owner, or has acted in such a manner as to require the immediate removal from the site of the person concerned, or the caravan, or both. Failing removal of the caravan the park owner himself will effect the removal of the caravan from the site at the caravan owners risk. The refund of the appropriate portion of any fees paid in advance shall be sufficient discharge of all obligations to any person who is required to leave the site.

4. Caravan owners are not permitted to occupy their caravan as permanent private residence but only for holiday and recreational purposes.

5. Once a caravan is sited its colour may not be changed without permission of the park owner and all wooden accessories are to be stained with natural colours. Please check with the park owner. This is to ensure that caravans and accessories are not painted in colours which would look out of place with the landscape and are of the colours in our caravan site licence.

6. Caravans must be placed in the exact positions indicated by the park owner and must not be removed to another position without permission. They must be kept in a mobile condition and must be moved to fresh pitches if the park owner considers it necessary for any reason. Fences, driveways and landscaping and other permanent structures may not be constructed on site without the park owner’s permission. The park owner reserves the right to withdraw such permission and to remove the structures or to require the caravan proprietor to remove them at any time without liability for loss or damage.

7. The site is open from the 1st March to 31st October. While the park owner has no objection to persons visiting their caravans during the daytime, before opening, or after close of the season, no persons may remain overnight in the caravans during this period.

8. SITES ARE NON TRANSFERABLE, AND IN THE EVENT OF A SALE OR CHANGE OF OWNERSHIP OF A CARAVAN ON ANY OF THE OWNERS SITE, THE SITE LICENCE IS AUTOMATICALLY TERMINATED. SALE OF CARAVANS ON SITE IS SOLELY THROUGH THE PARK OWNER AND IS SUBJECT TO COMMISSION OF 15% + VAT

9. No business, trade, agency or service may be carried on at the site.

10. Under caravan storage is prohibited.

11. The speed limit on site is 5 miles per hour, this speed must not be exceeded.

12. Holes must not be dug, or the turf cut into in any way, this is most important in order to maintain the grass and vegetation on the site. Trees, shrubs and plants must not be cut or interfered with.

13. No open fire shall be made up on the site, portable barbecues are permitted. No firearms or explosives may be used on the site or adjacent fields.

14. All caravans must be equipped with a fire extinguisher.

15. Unless otherwise agreed, caravan owners are permitted to bring a maximum of 2 dogs onto the site, by prior arrangement only, and provided they are kept on a leash and under strict control.

16. DAY VISITORS ARE NOT PERMITTED TO BRING DOGS ONTO THE SITE. Any permission previously given may be revoked at the unfettered discretion of the park owner.

17. Electricity: Mains switches, cut outs and wiring must not be tampered with or altered in any way. The caravan owner must ensure that a circuit breaker is fitted in his caravan and that the permitted 16 amp load is not exceeded. Electricity and gas must be switched off at the mains when the caravan is not occupied.

18. Parking of cars is restricted to one per pitch in specified areas on a first come, first serve basis. Once specified area is full please use the main car park. Visitors cars to be parked on the main car park at all times.

19. Anyone returning to the site after 10 p.m. is requested to do so as quietly as possible.

20. Climbing over and through the boundary and internal fences and hedges is not permitted.

21. Motor bikes should not be ridden on the park after 9 p.m.

22. The washing of cars, boats and caravans using hose pipes is not permitted.

23. Caravan repairs, other than DIY to be referred to the park owner.

24. Children are not allowed to play outside of the designated area.

25. No bicycles are allowed to be ridden on the park.

26. No all night parties and loud music to be played on the park.

27. All caravan owners are requested to ensure that bin bags are tied ready for collection every Tuesday.

28. There is an 18 year age limit for caravans on park. Caravan owners are expected to upgrade their caravan (for a new or used model) or remove their caravan from the park once their caravan reaches this age. A disconnection fee would apply for the latter. Caravans of 10 years or more will not be sold on park.

29. Sub-letting of caravans is not permitted. Anyone found doing so will have their licence terminated.

30. The caravan owner must be the primary user of the caravan unless agreed, in advance, with the park owner. The caravan owner is permitted to allow family members and very close friends to use their caravan but the park owner must be informed on each occasion.

31. Caravans to be brought onto the park must be less than 3 years old. If it is subsequently found that a caravan is older than 3 years the licence will be automatically terminated.

32. All caravan owners must keep the grass edging around their caravan trimmed at all times.

33. Any caravan owner insuring their caravan other than through the park approved broker must send us their policy document and sums insured. These documents are then forwarded to our approved broker. The documents can then be checked to ensure that the caravan is adequately covered to be on park. There is a small administration charge of £50.00 including vat for this service. Please make payment to Woodland Hideaway Caravan Park Ltd .

34. Please respect the privacy of other caravan owners.  Stay away from other caravans and use the roads and paths.  Children must not play around other caravans; they must stay near their caravan or use the playground.

35.  Wi Fi access is provided only under the terms specified and displayed in the information room.

36.  Storage is provided on a first come, first serve basis. All property is left at the owners risk.

 

 

Privacy Policy

Woodland Hideaway Caravan Park Ltd takes the security and privacy of your data seriously. We need to gather and use information or ‘data’ about you as part of our business and to manage our relationship with you. We intend to comply with our legal obligations under the Data Protection Act 1998 and any subsequent data protection legislation and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. We have a duty to notify you of the information contained in this policy.

Woodland Hideaway Caravan Park Limited is a ‘data controller’ for the purposes of your personal data. This means that we determine the purpose and means of the processing of your personal data.

This policy explains how Woodland Hideaway Caravan Park Limited will hold and process your information.  It also explains your rights as a data subject.

GDPR – Principles

Personal data must be processed in accordance with six ‘Data Protection Principles.’ It must:

  1. be processed fairly, lawfully and transparently
  2. be collected and processed only for specified, explicit and legitimate purposes;
  3. be adequate, relevant and limited to what is necessary for the purposes for which it is processed;
  4. be accurate and kept up to date. Any inaccurate data must be deleted or rectified without delay;
  5. not be kept for longer than is necessary for the purposes for which it is processed; and
  6. be processed securely and confidentially.

We are accountable for these principles and must be able to show that we are compliant.

GDPR – What is personal data?

‘Personal data’ means information which relates to a living person who can be identified from that data (a ‘data subject’) on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.

This policy applies to all personal data whether it is stored electronically, on paper or on other materials. This personal data might be provided to us by you, or someone else (e.g. company credit reporting company).

We may collect and use the following types of personal data about you:

  1. Name
  2. Address (personal and business)
  3. Personal Email
  4. Business Email
  5. Home Telephone Number
  6. Work Telephone Number
  7. Mobile Telephone Number
  8. Financial Information
  9. Bank details

We will collect the personal data using these methods:

  1. Enquiry Forms
  2. Annual Site Licences
  3. Contact made by you via post, email or telephone where you provide any personal data
  4. Invoices and Statements

The Company will process your personal data in accordance with our obligations under data protection legislation.

We will use your personal data for:

  1. Advising you of caravans we have for sale
  2. Administrating our site licence agreement
  3. Invoice processing
  4. Debt chasing
  5. Processing any enquiries

We will not use your personal data for an unrelated purpose without telling you about it and the legal basis that we intend to rely on for processing it.

If you choose not to provide us with certain personal data you should be aware that we may not be able to carry out any/some parts of the contract between us.

GDPR – Sharing and Disclosing Personal Data 

We never make your personal data available to companies outside of Woodland Hideaway Caravan Park Ltd and subcontractors working directly under our control for marketing purposes and will only disclose your personal data to other companies with your consent, if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our terms of use and conditions of supply and other agreements, or to protect the rights, property or safety of our employees, our customers or others.

GDPR – Breaches

We have robust measures in place to minimise and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you or someone else) then we must take notes and keep evidence of that breach. If the breach is likely to result in a risk to the rights and freedoms of individuals then we must also notify the Information Commissioner’s Office within 72 hours.

 

GDPR – Subject Access Requests

Data subjects can make a ‘subject access request’ (‘SAR’) to find out the information we hold about them. This request must be made in writing.

GDPR – Your Rights

  1. You have the right to information about what personal data we process, how and on what basis as set out in this policy.
  2. You have the right to access your own personal data by way of a subject access request (see above).
  3. You can correct any inaccuracies in your personal data. To do so you should contact the accounts department
  4. You have the right to request that we erase your personal data where we were not entitled under the law to process it or it is no longer necessary to process it for the purpose it was collected. To do so you should contact the accounts department.
  5. While you are requesting that your personal data is corrected or erased or are contesting the lawfulness of our processing, you can apply for its use to be restricted while the application is made. To do so you should contact the accounts department.
  6. You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.
  7. You have the right to object if we process your personal data for the purposes of direct marketing.
  8. You have the right to be notified of a data security breach concerning your personal data.
  9. In most situations we will not rely on your consent as a lawful ground to process your data. If we do however request your consent to the processing of your personal data for a specific purpose, you have the right not to consent or to withdraw your consent later. To withdraw your consent, you should contact the accounts department.
  10. You have the right to complain to the Information Commissioner. You can do this be contacting the Information Commissioner’s Office directly. Full contact details including a helpline number can be found on the Information Commissioner’s Office website (www.ico.org.uk). This website has further information on your rights and our obligations

 

GDPR – Data Retention

These guidelines support the Company’s Data Protection and General Data Protection Regulations (GDPR) Policy and adopt its definitions.

The guidelines are intended to ensure that the Company’s processes personal data in accordance with the personal data protection principles, in particular that:

  • Personal data must be collected only for specified, explicit and legitimate purposes. It must not be further processed in any manner incompatible with those purposes.
  • Personal data must be adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed. When personal data is no longer needed for specified purposes, it is deleted or anonymised as provided by these guidelines.
  • Personal data must be accurate and, where necessary, kept up to date. It must be corrected or deleted without delay when inaccurate.
  • Personal Data must not be kept in an identifiable form for longer than is necessary for the purposes for which the data is processed.
  • Personal Data must be secured by appropriate technical and organisational measures against unauthorised or unlawful processing, and against accidental loss, destruction or damage.

GDPR – Keeping Information Up To Date

The Company needs to ensure that your details are up to date and accurate.

GDPR – General Principles On Retention And Erasure

The Company’s approach to retaining employment records is to ensure that it complies with the data protection principles referred to in these guidelines and, in particular, to ensure that:

  • Records are regularly reviewed to ensure that they remain adequate, relevant and limited to what is necessary.
  • Records are kept secure and are protected against unauthorised or unlawful processing and against accidental loss, destruction or damage.
  • When records are destroyed, whether held as paper records or in electronic format, the Company will ensure that they are safely and permanently erased once legal obligations for financial reporting has been fulfilled

GDPR – Retention And Erasure Periods

Records will only be retained for a particular purpose and will not be kept for longer than is necessary for that purpose unless required to protect against legal risk and once legal obligations for financial reporting has been fulfilled.

Changes To Our Privacy Policy

Any changes we may make to this policy in the future will be available on our website. Please check back frequently to see any updates or changes to this policy.

Contact

You can contact us regarding the policy and any queries by emailing clive@woodlandhideawaypark.co.uk, calling us on 01239 851333 or sending correspondence to Woodland Hideaway Caravan Park Ltd, Glynarthen, Llandysul, SA44 6PP.

 

This policy was last updated on the 25th May 2018

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